IgniteLocal.ai Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the IgniteLocal.ai AI visibility optimization service (the “Service”), websites, and related features operated by Matchstick Studio LLC (“IgniteLocal,” “we,” “us,” or “our”). By creating an account, submitting business information, purchasing a subscription, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are using the Service on behalf of a business, you represent that you have authority to bind that business.
IgniteLocal.ai helps local and small businesses improve their chances of being recommended by AI platforms (including ChatGPT, Gemini, Copilot, Perplexity, Claude, Meta AI, Siri, Alexa, and others we support). We do this by collecting accurate business details you provide, structuring and verifying that information, and publishing it to external data sources, directories, knowledge graphs, and repositories that AI systems commonly use. We do not require access to your website, Google Business Profile, or any passwords, and we do not modify your website.
Results depend on the independent ingestion schedules, ranking systems, and policies of third-party AI platforms. Visibility on one platform does not guarantee visibility on others. The Service is complementary to traditional SEO and does not replace it.
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy and completeness of all information you submit about your business (name, services, service area, hours, contact details, etc.) and for keeping that information current. You must promptly notify us of material changes.
You are solely responsible for the security of your account credentials and all activity under your account. You may not transfer or resell your account.
Subscriptions are billed monthly or annually in advance according to the plan you select. Prices are subject to change; we will provide reasonable notice of material increases before they take effect for renewals. You authorize us (or our payment processors) to charge your chosen payment method for recurring fees until you cancel.
You may cancel at any time through your account or by contacting support. Cancellation stops future billing; you retain access through the end of the current paid period unless otherwise stated. No long-term contracts are required.
We guarantee that an active, eligible subscription will generate measurable referral traffic from at least one supported AI platform within 30 calendar days of activation. If this does not occur, you may request a full refund of the applicable subscription fee by emailing support from the account email address and providing reasonable evidence (such as analytics showing zero AI-referred visits). Refunds are processed to the original payment method, typically within a few business days after approval.
Additional terms:
The guarantee covers AI referral traffic, not leads, sales, or conversions.
Restricted or ineligible categories (see Section 5) are fully refunded if we determine we cannot reasonably assist.
A short cooling-off period (generally two business days from purchase) may allow cancellation for a full refund with no questions asked.
Accounts terminated for material violations of these Terms may have limited or no refund rights.
Chargebacks initiated without first contacting us may result in account suspension and additional collection efforts.
You represent that the business information you provide is accurate, lawful, and yours to share. You must not use the Service for illegal purposes, misleading claims, or to promote content that AI platforms commonly restrict or suppress (including, without limitation, politics, religion, pharmaceuticals, adult content, or self-harm-related topics). These categories evolve with platform policies. If your business falls into a restricted category, we will notify you and issue a full refund.
You agree not to request or expect us to publish false reviews, invented credentials, spam, or content that violates third-party platform guidelines.
The Service, our website, trademarks, and proprietary methods are owned by IgniteLocal or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during an active subscription. You retain ownership of the business information you submit. You grant us a limited license to use, host, structure, and publish that information solely as needed to deliver and improve the Service.
You may not: reverse engineer or attempt to extract our processes or data sources; use the Service to build a competing product; interfere with the Service or other users; submit viruses or malicious code; impersonate others; or use the Service in any unlawful, fraudulent, or harmful manner. We may suspend or terminate access for violations.
AI platforms are independent third parties. We do not control their algorithms, policies, ingestion timing, or recommendations. Specific placements or recommendations are never guaranteed. The Service is provided “as is” and “as available.” Except for the express 30-day traffic guarantee, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.
To the fullest extent permitted by law, IgniteLocal, its affiliates, officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from your use of the Service. Our total liability for any claim related to the Service is limited to the amount you paid us in the three months preceding the claim. Some jurisdictions do not allow certain limitations, so these may not fully apply to you.
You agree to indemnify and hold IgniteLocal harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your business information, your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.
We may suspend or terminate your access for material breach, non-payment, or if we reasonably believe continued service would violate platform policies or law. You may stop using the Service at any time. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, and indemnification) will survive termination.
We may update these Terms from time to time. Material changes will be posted with an updated date and, where appropriate, notified via email or the Service. Continued use after the effective date constitutes acceptance. If you do not agree, cancel your subscription.
These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Arkansas, and you consent to personal jurisdiction there. Informal resolution is encouraged before formal proceedings.
Questions about these Terms or the Service may be directed to support via the contact methods listed on ignitelocal.ai.
These Terms, together with our Privacy Policy and any order or plan details, constitute the entire agreement regarding the Service.
Last updated: November 4, 2026