IgniteLocal.ai Refund Policy
This policy describes when and how refunds work for IgniteLocal.ai subscriptions. It is part of the agreement between you and Matchstick Studio LLC (“we,” “us,” or “IgniteLocal”).
Once your subscription is active and you have shared access to your Google Analytics with our team, we guarantee that you will receive measurable AI recommendation referrals (at least 10 or more) from at least one of the included AI Platforms in your selected plan (including ChatGPT, Gemini, Copilot, Perplexity, Claude, Siri, or Alexa etc...) within the first 30 days. If you don’t yet have Google Analytics installed, we’ll provide the tracking code for you to add to your site.
If no measurable AI recommendation referrals (at least 10 or more) appear in your Google Analytics during that 30-day period, you may request a full refund of the subscription fee for that billing period. Shared access to Google Analytics is required for the guarantee to apply.
If you immediately change your mind or decide the service isn’t for you, you can cancel within two business days of purchase (or of a renewal) and receive a full refund with no questions asked.
The commitment covers referral traffic from AI platforms only. We do not issue refunds simply because the traffic did not turn into leads or sales.
If an account is suspended for a serious violation of our Terms of Service, any refund request will be reviewed individually.
Email us from the address on your account using the Refund Request form on ignitelocal.ai. Include your order or subscription ID. For 30-day claims, attach the analytics evidence at the same time.
We’ll confirm we received your request within three business days.
Once a refund is approved, we issue it back to the original payment method, usually within one business day. Your bank or card issuer may take an additional 5–8 business days to show the credit.
We ask that you contact us first so we can try to resolve the issue directly. If a chargeback is filed without going through this process, we may dispute it and temporarily suspend the account while the matter is open. In some cases we may also remove your business information from the data sources we use and refer any unpaid balance for collection.
We may revise this policy from time to time. Any changes apply only to purchases made after the new date posted above.
If you have questions about a refund, reach out through the support options on ignitelocal.ai.
Last updated: November 4, 2026